Saudi Arabia
Saudi orders 100% Saudization of customer care services, call centers
Saudi Minister for Human Resources and Social Development on Monday restricted the outsourcing of customer care services through call centers to foreign countries.
It has become a common practice for businesses to outsource customer care services using call centers based in foreign countries such as the US, the UK, India, Pakistan or some other neighboring Arab country.
As per the new directives, all such services offered remotely including phone calls, emails, online chats and social media interaction can no longer be outsourced.
All these customer care services should now be based in Saudi Arabia.
