Bahrain: EWA announces new customer services and billing system next month
A new customer services and billing system will be launched next month in Bahrain. The new system is part of EWA’s comprehensive development strategy. It is focused on advancing digital transformation in the authority in order to enhance the quality of services provided to customers.
The new system is comprehensive and capitalises on the latest technologies used in securing optimum service delivery. Turning to the advantages of the new system, the facilitation of electricity and water services will be more efficient, and the format of bills and the information they display will be more transparent. He also added that billing operations will undergo further optimization to ensure increased transparency and accuracy.
To ensure a successful launch, EWA’s President outlined that more than 1,000 employees at the authority and relevant entities have undergone intensive training programmes on the new system. Additionally, all the necessary logistical requirements have been secured to ensure an efficient transfer of operations under set standards. In this regard, the authority worked closely with a number of stakeholders, including banks and government entities, to guarantee a smooth and seamless launch of the new system.
The President of EWA underlined that the launch of the new system follows a series of development projects including developing electricity and water transportation and distribution infrastructure, initiating the digital metres’ installation and a new control centre for electricity and water networks, to ensure and advanced and robust electricity and water sector.
