Tawasul, the national complaints and suggestions service, has been very successful as over 90% of the total complaints have been resolved.
“Today, we have around 40 government entities using the system. It is one platform that electronically takes the complaint or suggestion to the highest authorities in the ministry or organisation. And it goes direct to the division responsible for it until there is a response for the person complaining or giving suggestions,” said the Information and eGovernment Authority’s Chief Executive.
“Till to date we received around 88,000 to 90,000 complains and suggestions since the inauguration (2014) and the response is around above 90 percent, which is a very high and impressive rate. The ones that are being rewarded today are almost 100 per cent respondent to the complains. We received in the past year only 5,000 complaints and suggestions and we managed to respond very quickly,” he added.