Over 1500 complaints were processed by the Ministry of Works, Municipalities Affairs & Urban Planning through Tawasul, in the first quarter of this year.
As per statistics issued by the Ministry, Bahraini citizens and residents have been active on Tawasul service and the ministry has received a total of 1514 complaints through the facility during the first quarter of the current year.
The e-facility has been useful for the ministry in identifying the public faces. The National suggestion & Complaint System “Tawasul” is one of the essential echannels that enable citizens and residents to submit their suggestions and complaints to any government entity in the Kingdom of Bahrain easily at any time and from anywhere.
Every government entity in Tawasul has assigned a dedicated team to handle the suggestions and complaints according to a pre-set performance indicator and timeframe based on the case and category.