Dubai begins Covid-19 vaccine bookings through WhatsApp

Now, Dubai residents can book an appointment for the Covid-19 vaccine via WhatsApp. The Dubai Health Authority (DHA) said the WhatsApp hotline utilizes artificial intelligence (AI) to facilitate the booking of appointments.

To access the 24/7 WhatsApp hotline, users will have to add 800 342 to their contacts and send “Hi” on WhatsApp. To book a vaccine appointment, users should submit their Medical Record Number (MRN), which is a prerequisite to access the service.

Residents can then select the vaccination centre and the appointment date and time as per their convenience. The AI-enabled system will provide the earliest appointment options in the selected centre. Users will then receive a confirmation message with the name of the centre, date, and timing of their appointment.

The automated chatbot application is a free 24/7 service, initially developed to raise awareness among the public and provide them with accurate information about Covid-19 as well as other DHA services.


Khaleej Times
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