‘After four days in Dubai, I came home with a £17,727 phone bill’

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Daniel Jeffery, 25, pictured at his house, London, 
Daniel Jeffery said he wasn’t aware a cap on his phone bill had been removed 

Everyone knows you can expect a steep mobile phone bill if you make calls, send texts or use data while abroad.

But Orange customer Daniel Jeffery [from the UK] couldn’t believe it when he was handed a bill for almost £18,000 after returning from a four-day trip to Dubai.

Mr Jeffery, who works in recruitment and was on a work trip, said he wasn’t using his work mobile phone excessively while abroad.

“It wasn’t as if I was downloading films or streaming television programmes. I was mainly checking emails and opening CV attachments,” he said.

Mr Jeffery, 25, received the £17,727.80 bill from Orange in early April, just weeks after he got back. A sum of £17,510 was listed as a non-VAT charge referring to his usage in Dubai.


Phone bill from Orange

Mr Jeffery said the bill was “outrageous”.

“I’m getting married later in the year. The wedding costs less than what Orange charged me,” he said.

The bill was paid automatically by Mr Jeffery’s employer by direct debit before anyone was notified.

When the letter arrived Mr Jeffery complained to Orange who told him his data cap, which would have prevented his bill from escalating, was removed during a holiday to Turkey in 2015, which he contests.

“I’m adamant this is something I did not do and in the past two years I’ve have never once been made aware of this,” he said.

Mr Jeffery said: “I’m devastated. My work is obviously furious and I’m in a hugely uncomfortable situation. I’m very cautious when it comes to roaming charges and cannot believe a phone company can just spring this cost on a customer.”

A spokesman at Orange said the company had decided to cut the bill to just £500 due to the “unique circumstances” of the case. It has also reinstated the cap that was removed in 2015.

Cut mobile data costs when abroad

The easiest way to cut mobile data costs when on holiday is to just switch off data roaming – you can’t be charged if it’s not on. Travellers can then hook up to free Wi-Fi found at hostels, hotels, cafes and bars to go online.

Full article: http://www.telegraph.co.uk/bills-and-utilities/phone/four-days-dubai-came-home-17727-phone-bill/


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