What does it take to be a Hospitality Leader? In an industry that never slows down, it takes utmost dedication and a mindset for continuous innovation to deliver quality guest experiences day in and out. Gulf Insider highlights leaders of the hospitality industry in Bahrain to understand what’s new, what’s next, and what makes them the best.
In this exclusive interview, we learn more about Thibault De Vries, the General Manager of Jumeirah Gulf of Bahrain, as he shares his insights about the hospitality sector, the biggest lesson he has learned in his leadership journey, and the strides Jumeirah Gulf of Bahrain is making to stay ahead in the game.
Can you discuss a recent successful innovation that has impacted your hotel?
At Jumeirah Gulf of Bahrain, we have introduced the Mar Y Mas Adults-Only Infinity Pool Experience, which has quickly become one of our stand-out offerings. This exclusive experience combines luxury with entertainment, providing a serene environment for adults to unwind while enjoying live music and entertainment. The experience at the infinity pool has attracted a discerning adult clientele looking for a refined and upscale getaway while relaxing and enjoying social engagement. Mar Y Mas has positioned our resort as a premier destination for couples and groups; with premium pricing for pool access and a specially crafted gourmet menu, we’ve witnessed a significant increase in sales.
With the attention it has received on social media, Mar Y Mas is attracting influencers and guests who further boost the appeal of this experience. The promotion has drawn more adults to our resort, significantly enhancing our reputation and driving bookings. Mar Y Mas’s success amplifies our commitment to creating unique, revenue-generating experiences that help us set new standards in Bahrain’s luxury hospitality sector.
Another impactful innovation is the integration of Tablets and IT systems into our check-in process. This has streamlined operations, reduced wait times, and significantly improved guest satisfaction by making the arrival experience more efficient and personalized.
What did you learn from this innovation and the process of implementing it?
Mar Y Mas taught us the importance of creating exclusive, tailored experiences for our guests. It highlighted the demand for unique and engaging activities that provide value beyond the usual resort offerings. The process showed us the value of listening to guest feedback and continuously innovating to meet and exceed their expectations.
With the introduction of Tablets and advanced IT systems in our check-in process, we learned that technological advancements could greatly enhance operational efficiency and guest satisfaction. The implementation process underscored the importance of staff training and the need for a seamless integration of new technology to ensure a smooth transition and optimal performance.
Can you share a defining career moment that shaped your hotel management approach?
During the Paris Fashion Week, our team was working incredibly hard, often putting in extra days and hours to ensure everything went smoothly. During this intense period, I vividly remember my then General Manager constantly being present, motivating us, and demonstrating a great deal of empathy. His unwavering support and understanding made a significant impact on me.
This experience taught me the importance of leading with empathy and support. I strive to bring these qualities to my role every day, ensuring that my colleagues feel valued and motivated. By fostering a supportive and empathetic environment, I aim to inspire my team to give their best, ultimately enhancing the overall guest experience and achieving our collective goals.
What are your goals for the hotel in the coming year?
Our primary goal for the coming year is to continuously improve the quality of our guest experience. We also aim to promote Bahrain as a premier international destination, showcasing its rich culture and luxurious hospitality. Additionally, we plan to introduce more personalized services and unique experiences that cater to our guests’ preferences and needs. Expanding our sustainable practices and community engagement initiatives are also key objectives as we strive to lead in responsible luxury hospitality.
What future trends in hospitality do you envisage, and how is your hotel preparing for them?
We foresee a significant trend towards the use of advanced IT technology in enhancing the guest experience. This includes streamlining the pre-arrival check-in process and collecting guest preferences to offer an ultra-personalized experience. At Jumeirah Gulf of Bahrain, we are investing in these technologies to stay ahead of the curve. By leveraging data and technology, we aim to create a seamless and highly personalized guest journey from the moment of booking through to departure.
What, in your opinion, is the one major quality every hospitality leader must possess?
Adaptability is the cornerstone of effective leadership in the hospitality industry. The ability to swiftly respond to changing guest needs, market trends, and unexpected challenges is crucial. A leader must be flexible and open to innovation, continuously seeking ways to enhance the guest experience and improve operational efficiency. This adaptability ensures that we remain resilient and thrive in an ever-evolving industry.
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