In response to widespread consumer frustration over unclear pricing and uncomfortable checkout situations, the Ministry has mandated that all prices must be clearly displayed not only in physical stores but also on social media pages and websites.
This new rule aims to eliminate hidden fees and avoid any surprises at checkout. Rest assured, signs stating “no returns or exchanges” are strictly prohibited.
Additionally, when goods are showcased online, customers have a legal period of 15 days from the date of receipt to inspect the product, as stipulated by Law No. 35 of 2012 regarding consumer protection.
It is also forbidden to display phrases like “sold goods are not returnable or exchangeable” on sales pages.
The Ministry emphasized that price advertising requirements extend beyond physical stores to include social media pages and online store websites.
