Passenger Satisfaction Remains High At Saudi Airports

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Passenger satisfaction at the Kingdom’s airports has maintained a consistently high level, according to the monthly report for April issued by the General Authority of Civil Aviation (GACA).

The survey included King Khalid International Airport in Riyadh, King Abdul Aziz International Airport in Jeddah, King Fahd International Airport in Dammam and Prince Mohammed bin Abdul Aziz International Airport in Madinah.

More than 500,000 passengers participated in the GACA survey, according to which the overall satisfaction rate stood at 74%, the same level as in the previous month.

Madinah airport recorded a 79% satisfaction rate, up from the previous month’s 78%. Riyadh and Jeddah recorded 75% and 58% respectively, while the satisfaction level at Dammam’s airport dropped one percentage point to 77% compared to the previous month.

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The GACA, represented by the General Directorate for Quality, Customer Protection, conducts regular airport field surveys and issues monthly reports on the level of customer satisfaction. The information received has proved a reliable tool for improving the services provided at airports around the Kingdom, in line with the Saudi Vision 2030.

Recently, GACA launched a series of initiatives aimed at improving the quality of services at the Kingdom’s airports.

The authority is focusing on eight sectors of civil aviation and logistics within the National Industrial Development and Logistics Program.

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The NIDLP is one of the Kingdom’s key Vision 2030 projects aimed at transforming the country into a leading industrial power and logistics platform.

The GACA initiatives will include the expansion of airports and air cargo services, improvements in aviation safety, development of navigation systems, flight schedule, a review of domestic air-ticket pricing, support for Saudi airlines, technology and innovation projects, and the overall improvement of customer experience at airports.