Robots begin to replace humans in customer care services in Dubai

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On Saturday, the Dubai Electricity and Water Authority (Dewa) announced the recruitment of five robots as staff at its Customer Happiness Centres. The robots will have an employee number with the first robot’s employee number being 99000099. Dewa will take all necessary measures to enhance operational efficiency, according to the highest global standards.

“We keep up to date with the Fourth Industrial Revolution, and take advantage of disruptive technologies in various fields, develop Artificial Intelligence, Robotics, Internet of Things, 3D printing and by supporting the Dubai 10X initiative, making it 10 years ahead of other global cities, through government innovation, and to enhance Dubai’s leadership in shaping the future. This supports our vision of becoming a sustainable innovative world-class utility,” said Saeed Mohammed Al Tayer, MD & CEO of Dewa.

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Al Tayer said the vision is to reduce the number of visitors to Dubai Government offices by 80 per cent by 2018; encouraging the use of smart channels by ensuring that its services are managed through smart and connected systems.

Source Credit: Khaleej Times
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