Safe with Careem

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Careem provides safety measures to protect both customers and captains.

Safety and security are at the top of the agenda within Careem. A dedicated division within the company is focused on identifying all areas of vulnerability for both customers and captains and creating ways to identify and best prevent any form of danger to either party. With the team director and immediate support for the UAE, based in Careem Headquarters in Dubai, each and every market is served by a local on the ground team to support the market needs. In core markets where safety is a perceived higher risk, Careem invests some $1.3million a year in ensuring captains whilst they are driving customers. Careem protects customers with inride insurance so that in the unfortunate event of any form of accident or issue related to a captain, the customer will be compensated. To ensure a standardized level of safe driving, all captains driving on the platform undergo rigorous background checks, onboarding, and refresher training on how to drive safely and keep their cars road fit for the road. Their vehicles receive a standardized assessment checking against core mechanical, functional and interior measures- from seatbelts, to tire thread to indicators and lights, cars must pass this test to be on the platform.

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Careem provides extra motivation for following best practices. Captains are also not permitted to drive more than 12 hours shifts and encouraged to keep themselves physically fit so that they can be alert always. Before a ride begins, the customer can be sure that the vehicle picking them up is driven by the captain displayed in the app. This is visible to both the customer and Careem. The customer’s identification is only disclosed at their will. A customer will be anonymous to a captain until the point that they wish to contact each other. In this instance, the option to “mask a call” when contacting a captain allows a customer to protect their profile and contact number. By adopting best practice for in ride safety, Careem encourages customers and captains to buckle up with their seat belt (cars) and wear helmets (bikes) which are official stipulations for a captain to adhere to. In the event of an incident occurring during the ride, an emergency hotline is in place for immediate assistance of the customer or captain. When a car breaks down, roadside assistance services are in place to attend the situation and a new captain is sent to the passenger to take them to their end destination.

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About Careem
Careem is the leading technology platform in the greater Middle East. A pioneer of the region’s ride-hailing economy, Careem is expanding services across its platform to include mass transportation, delivery and payments. Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region. during the ride, an emergency hotline is in place for immediate assistance of the customer or captain. When a car breaks down, roadside assistance services are in place to attend the situation and a new captain is sent to the passenger to take them to their end destination.

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