The General Authority of Civil Aviation (GACA) announced that the total compensation paid by national aviation companies to passengers during the years 2021 and 2022 amounted to SR58 million.
This is in accordance with what was stipulated in the executive regulations to protect the rights of customers. The authority explained that major cases of compensation included delay, damage, or loss of baggage; flight cancellation and flight delays.
The GACA emphasized its keenness to guarantee the rights of affected travellers as a result of air carriers not adhering to what was agreed upon with passengers in accordance with the air carrier contract.
It is noteworthy that the GACA announced last month the adoption of a new executive regulation to protect the rights of passengers, replacing the existing one, which will come into force on Nov. 20, 2023. The regulation included 30 articles that guarantee the passenger’s right to receive proper care, support and compensation, amounting up to 150- 200 percent of the ticket value.