The Saudi Central Bank (SAMA) has prohibited local banks from using instant messaging applications like WhatsApp for customer communications, citing concerns over their reliability and security risks.

SAMA’s decision aligns with its regulatory authority and commitment to enhancing financial institutions’ security standards.

Banks are urged to adopt safer alternatives, such as in-app Live Chat or ChatBot services, while ensuring compliance with personal data protection requirements. Institutions must also educate employees across branches, customer service, and marketing on the new directives.

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Source Gulf News