Hajj and Umrah government officials have alerted pilgrims around the world about an important update and name change to a key services and permits app for the Two Holy Mosques.
Launching the newly named Nusuk app, an update on the Eatmarna platform, Minister of Hajj and Umrah Dr. Tawfiq Al-Rabiah said visitors and worshippers would be able to access a range of e-services including applying for a visa and booking hotels and flights.
Hajj and Umrah services adviser, Ahmed Saleh Halabi, told Arab News: “During the past few years, the Ministry of Hajj and Umrah has been keen to switch to the e-government system to add ease to the experience of pilgrims and visitors. As such, their experience will be forever remembered as an enriched religious journey.”
He pointed out that the portal allowed users to select from a list of service packages.
“The program will provide the pilgrims with a cultural and religious journey, while reflecting the bright and civilized side of the Kingdom in the Two Holy Mosques,” he added.
The platform has been designed to provide services and information to help worshippers perform rituals with ease and is part of the Saudi Vision 2030 objectives to improve service offerings and the quality of religious experience.
Ahmed Bajaiffer, an investor in Umrah companies, said: “Nusuk is the representation of the strong will of the Kingdom’s leaders and their loyalty toward Muslims, citizens, and residents.”
Nusuk has been launched in cooperation with the Saudi Tourism Authority and is linked to the services provided by the Kingdom’s official tourism website, Visit Saudi Arabia.
Head of the World Hajj and Umrah Convention, Mohsin Tutla, told Arab News: “What Nusuk has developed resonates with the World Hajj and Umrah Care Foundation’s vision toward enhancing the pilgrim’s experience.
“When traveling to a foreign country, visitors may often feel anxiety or even fear; for many, Arabic is not their first language, and trying to make sense of the cultural practices of a new country at times can be difficult.”
Via the nusuk.sa platform, Hajj and Umrah performers can receive visit or Umrah visas with the option to buy a service package and pay electronically.
“The launch of this service sends a strong message with it: We are listening, we are caring, and we will provide the solutions to continually enrich your experience, and we do it with passion, as the Kingdom sees serving pilgrims as a privilege and obligation,” Tutla added.
According to the sources, more than 21.5 million Umrah and Hajj performers had registered with the Eatmarna app since its launch, and it has issued 6.4 million permits to visit and pray at Al-Rawdah Al-Sharifah at the Prophet’s Mosque in Madinah.