Emirates Islamic has announced the launch of chat banking services for customers via WhatsApp, marking a global first in the Islamic banking sector.
The bank said its customers will now able to conduct daily banking activities via WhatsApp in a seamless and hassle-free manner.
The chat banking solution, supported by Infobip, further enhances Emirates Islamic’s suite of digital banking channels and allows customers to use features such as checking account balances and temporarily blocking or unblocking of an existing card.
“As the first Islamic bank in the world to launch a WhatsApp banking solution for customers, we have further cemented our position as an industry innovator and digital frontrunner in the Islamic banking sector,” said Wasim Saifi, deputy CEO – Consumer Banking and Wealth Management at Emirates Islamic.
“The launch of chat banking via WhatsApp reflects our commitment to digitising our services and building customer engagement via social media platforms. Emirates Islamic will continue to develop innovative and technology-driven solutions that will enable the migration of our customers from branches to digital channels, in line with the Smart Dubai agenda,” he added.
The bank said in a statement that it has successfully integrated its core systems with the WhatsApp Business solution, adding that all messages on Emirates Islamic’s verified WhatsApp Business account is encrypted, ensuring confidentiality and security.