Etihad Airways, the national carrier of the UAE, has launched an automated online chat feature that guides customers through a series of questions and then lists the visa, ticket and travel documents they need, along with any other requirements.
This new feature is designed to ensure travellers have the latest information on the documents they need before they travel.
To access the system, passengers just have to visit etihad.com and click the ‘Get In Touch’ section of the Help page. They can then choose the ‘Travel Guidelines and Transit Information’ in the chat’s menu option.
According to the carrier, the introduction of the automated feature relieves the need for guests to spend so much time scouring the internet or contacting customer service centres to confirm their travel documentation requirements.
