UAE urges use of electronic complaint system

The Ministry of Health and Prevention (MoHAP) has urged community members to take advantage of the electronic system for reporting healthcare malpractices in private facilities.

The E-complaint system makes it easier to decide on medical and administrative complaints about private health facilities and their medical staff. The complainant can track the status and progress of his complaint until the outcome following the end of investigations.

A neutral medical committee will be formed to investigate the incident by the Medical Liability Committee, hear both parties and assess the medical procedures followed by the doctor.

The Medical Liability Committee in charge of considering medical complaints will feature experts from various medical fields to decide on the complaints and issue reports that the complainant can appeal within 30 days of its issuance. In this case, the challenged reports will be referred to the Higher Medical Liability Committee for re-investigation.

For more information, visit the MoHAP website.


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