Hundreds of government service centres will be assessed for their quality, beginning today, to determine which are excelling and which are underperforming.
He said that on September 14, the five best and worst will be revealed, adding: “My message to officials: We will not accept anything short of the first position globally in our services and facilities.”
The Ministry of Human Resources and Emiratisation said the centres in the UAE had failed to raise the standard of customer service and showed low quality of work, high number of complaints and lengthy waiting periods.
The crackdown began after an investigation into slow service at an Emirates Post branch was launched by Sheikh Mohammed. He had been sent a photo of a long queue consisting of at least 30 people at an Emirates Post branch.