Dubai’s DEWA Announces Success of ChatGPT-Powered Virtual Employee

Dubai Electricity and Water Authority (DEWA) announced that Rammas, its virtual employee, during its pilot use of ChatGPT, has contributed to enriching customer experience and enhancing their happiness.

This is due to its superior ability to interact with users and better understand their needs and enquiries.

Saeed Mohammed Al Tayer, MD and CEO of DEWA, said: “DEWA announced the pilot use of ChatGPT, since April 2023, on its website through Rammas, DEWA’s virtual employee.

ChatGPT improves Rammas’ ability to learn, understand, and analyse customer enquiries based on available data and information to respond promptly and accurately, he said.

“Since the end of April and until the end of the first half of 2023, Rammas, supported by this advanced technology, has answered 32,084 queries through DEWA’s website and smart app.”

He added that customer happiness towards Rammas’ services during its pilot use of ChatGPT has reached 90 percent.


Arabian Business

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