Emirates Returns Over Dh1.9 Billion in Refunds

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Emirates has processed nearly 650,000 refund requests and returned over Dh1.9 billion to its customers in the past two months, the Dubai-based airline announced on Thursday.

In April, Emirates had announced that it would ramp up its refunds capabilities and committed to clear its backlog by August, which at that time stood at nearly half a million requests.

Emirates noted its average processing time for refunds has reduced from 90 days to 60, and with lower volumes of new requests, this rate is expected to further improve.

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Emirates said it will continually review its booking policies and travel products to offer customers added confidence to plan and book their journeys.

At present, Emirates offers flights to over 50 cities, with connections between the Americas, Europe, Middle East, Africa and the Asia Pacific through its hub in Dubai.

Dubai, meanwhile, has recently announced that it will re-open to welcome international visitors beginning July 7.

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