Saudi: Compensation up to SR6568 for Baggage Loss, Maximum 200% Of Ticket Value for Flight Cancellation
The General Authority of Civil Aviation (GACA) announced the adoption of a new executive regulation to protect the rights of passengers, replacing the existing one, which will come into force on Nov. 20, 2023.
The regulation included 30 articles that guarantee the passenger’s right to receive proper care, support and compensation, amounting to 150- 200 percent of the ticket value. The compensation will be given in the event of departure of flight ahead of schedule or delay in departure or cancellation of flights, as well as in the event of refusal to board the plane due to overbooking, and downgrading. Some of these compensations amount to 150 percent and 200 percent of the ticket value, it was stipulated in the new regulation.
The new regulation guarantees passengers, upon loss of luggage, a financial compensation equivalent to SR6568. In the event of damage, defect or delay of baggage, the passenger is entitled to get financial compensation not exceeding SR6568.
The regulation also guaranteed compensation to travellers in the event of adding a stopover point that was not announced when confirming the reservation of ticket. The regulation clarified the obligations of both the passengers and the air carrier.
The regulations also deal with the rights of passengers with disabilities and special requirements. The regulations guaranteed the rights of customers, who are travelling on board chartered flights, especially the seasonal Hajj and Umrah trips.
The new regulation aims to contribute to upgrading air transport services, enhancing its efficiency, and improving the traveller’s experience to and from Saudi Arabia and within the Kingdom, by providing the necessary care and support. The regulation also aims to protect the rights of passengers to achieve orderly, safe and comfortable travel.
